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FAQ

What is SMART SNACKZ?

Smart Snackz is a weekly subscription meal delivery service of fresh prepared and ready to eat/heat meals. We deliver fully cooked and ready to enjoy meals directly to your home. A this time we deliver for FREE in Washington D.C., Northern Virginia and Maryland.

How does it work?

Our process is simple, visit our Website, sing-up, and choose a plan for families, teens or kids. We then do all the work, we plan, we shop, we cook, we pack and we deliver your delicious meals the following weekend. Our cut-off day is Tuesday 11:59 p.m.

What is included in my order?

Once a week you’ll receive our delicious meals, individually packed and ready-to eat. No need for any further prep, just follow the instructions to reheat your meals and enjoy!

How long will SMART SNACKZ stay fresh?

Our meals stay fresh for at least 7 days. Our meals are prepared and packed in our approved commercial kitchen and immediately refrigerated. We deliver ourselves in our refrigerated vans directly to your door. Once at your home, we leave an insulated tote with your meals with enough cold-packs to keep the food cold. Once you get them, place the trays in the refrigerator. We recommend using an insulated lunch box and an ice pack to keep the meals as fresh as possible until they are enjoyed.

Do I have to do any preparation after I receive my meals?

No. Our meals are fully cooked and ready to enjoy. No need for any further prep, just follow the instructions to reheat your meals and enjoy!

How do you dispose of the packaging?

Our totes and cold packs are returnable. Just place them outside your door on your next delivery day and we will collect them. Our trays are freezer and dishwasher safe, you can wash them and reuse them or simply recycle them with your plastic, they are fully recyclable.

When can I expect my delivery?

Our order cut-off is Tuesday’s at 11:59 p.m. An order placed before this time will be delivered the following weekend. If the order is placed after that time it will be delivered the weekend of following week. We deliver all our meals on weekends,  guaranteeing freshness for the whole week. Meals are deliver by our own employees in our own refrigerated vans.

Can I change/cancel an order or meal plan?

Yes. Log in into your account. Once in your account you can skip, add to your recent order or modify order, even cancel at any time.  Orders must be cancelled by Tuesday 11:59 p.m. Meal plans cancelled before the first delivery and before Tuesday 11:59 p.m. will be refunded totally. Subscriptions cancelled after one or several deliveries have taken place will be partially refunded.